Refund policy

RETURN & REFUND POLICY

Last Updated: September 15, 2026

At CardMules, we want customers to receive exactly what they ordered and in the condition reasonably expected. Because many of the products we sell are collectibles, limited-release products, trading cards, and products whose market values may fluctuate, all sales are generally final unless otherwise stated below.

Please review product descriptions, photographs, quantities, prices, fulfillment options, and other product information carefully before completing your purchase.

RETURNS

Except for damaged, defective, incorrect, or materially misrepresented items as described below, CardMules does not generally accept returns or exchanges.

This policy applies to purchases including:

Raw and ungraded trading cards
Graded trading cards
Sealed trading card products and boxes
Sports cards and trading card game products
Memorabilia and collectibles
Limited-release products
Pre-sale products
Sale or clearance merchandise

A change in a product's market value after purchase does not qualify the product for a return, refund, exchange, or price adjustment.

Any exception approved by CardMules is made on a case-by-case basis and does not create an obligation to approve similar requests in the future.

DAMAGED, DEFECTIVE, INCORRECT, OR MISREPRESENTED ITEMS

If your order arrives damaged, contains the wrong product, is materially different from its description, or has another fulfillment issue attributable to CardMules, please contact us as soon as reasonably possible after receiving your order.

james@cardmules.com

Please include your order number, a description of the issue, and photographs of the product, packaging, shipping materials, and shipping label where relevant.

We will evaluate the issue and work with you toward an appropriate resolution.

Depending on the circumstances and product availability, a resolution may include replacement, exchange, store credit, partial refund, or refund to the original payment method.

Nothing in this policy limits rights or remedies available to you under applicable law.

RAW AND UNGRADED CARDS

Raw or ungraded trading cards are sold in the condition shown or described at the time of sale.

Trading cards may contain manufacturing variations or imperfections involving centering, corners, edges, surfaces, printing, coloration, or other characteristics.

CardMules does not guarantee that a raw or ungraded card will receive any particular grade if submitted to a third-party grading or authentication service.

A customer's disagreement with a future grading result does not qualify the card for a return or refund.

Where photographs of the specific card being purchased are provided, customers should review those photographs carefully before completing the purchase.

GRADED CARDS

Cards sold in third-party grading or authentication holders are sold based on the grade, authentication information, and holder associated with the product at the time of sale.

Grades and authentication determinations are opinions or determinations made by the applicable third-party grading or authentication company.

CardMules does not guarantee that another grading company, or the same grading company upon reconsideration or resubmission, will assign the same grade.

Disagreement with a third-party grade, population report, market value, or subsequent grading result does not qualify an otherwise accurately described graded card for return.

SEALED PRODUCTS

Sealed trading card products must remain sealed and in their original condition to be considered for any return that CardMules is legally required to accept or otherwise expressly authorizes.

Opened trading card products are not eligible for return or refund based on their contents.

CardMules does not guarantee specific cards, hits, autographs, parallels, rarities, grades, pull rates, monetary value, or other results from opening sealed products.

Manufacturer packaging may occasionally contain minor cosmetic imperfections that do not affect the sealed contents of the product. Such cosmetic imperfections do not necessarily qualify a product as defective or damaged.

Claims involving manufacturing defects, missing manufacturer-promised contents, or other issues originating inside a sealed product may need to be addressed with the applicable manufacturer. CardMules will reasonably assist customers in identifying the appropriate manufacturer when possible.

PRE-SALE PRODUCTS

Pre-sale purchases are subject to our Pre-Sale Policy in addition to this Return & Refund Policy.

Pre-sale products may be eligible for shipping or in-store pickup, as indicated through the applicable product page and checkout.

Pre-sale products will not be shipped or made available for pickup before their applicable official release date unless CardMules expressly states otherwise.

Release dates are based on information available to CardMules and may be changed by manufacturers, distributors, licensors, publishers, or other parties outside our control.

A change to an anticipated release date does not automatically cancel a pre-sale order.

Manufacturer or distributor allocations may also be delayed, reduced, or canceled.

If CardMules is unable to fulfill all or part of a pre-sale order because of an allocation reduction, cancellation, product discontinuation, or another circumstance that prevents fulfillment, CardMules will provide an appropriate refund for the portion of the order we cannot fulfill.

Not all products will be made available for pre-sale. CardMules determines which products qualify for pre-sale, and purchase limits may apply to individual pre-sale products.

Additional cancellation, release-date, fulfillment, and purchase-limit terms may be stated in our Pre-Sale Policy or on the applicable product page.

ORDERS CONTAINING MULTIPLE PRE-SALE PRODUCTS

An order may contain multiple pre-sale products with different release dates.

Unless CardMules communicates otherwise or separate fulfillment arrangements are made, an order containing products with different release dates may be held until all products in the order are available for fulfillment.

Customers should review the release dates associated with each pre-sale product before completing their order.

PURCHASE CANCELLATIONS

Please review your order carefully before submitting it.

If you believe you made an ordering mistake, contact CardMules as quickly as possible at james@cardmules.com.

We may attempt to accommodate a cancellation request if the order has not entered processing or fulfillment, but we cannot guarantee that an order can be canceled after it has been placed.

Pre-sale cancellation requests are also subject to our Pre-Sale Policy.

If CardMules cancels an order because of an inventory error, material pricing or listing error, inability to fulfill the product, suspected fraud, violation of an applicable purchase restriction, or another reason permitted under our Terms of Service, amounts collected for canceled products will be refunded as appropriate.

IN-STORE PICKUP ORDERS

Customers who select in-store pickup should wait until CardMules communicates that their order is ready before attempting to collect it.

For pre-sale products, selecting in-store pickup does not make the product available before its applicable release date.

Orders designated for in-store pickup are subject to the same return and refund rules as other CardMules purchases.

Additional pickup terms may be provided in our Shipping & Pickup Policy.

RETURN AUTHORIZATION

If CardMules authorizes a return, you must contact us before shipping or bringing the product back.

CardMules LLC
11125 West California Avenue
Youngtown, Arizona 85363
United States

Email: james@cardmules.com
Phone: 623-237-0133

Items returned without prior authorization may not be accepted.

If a return shipment is authorized, CardMules will provide instructions regarding where and how the item should be returned and whether CardMules or the customer is responsible for return shipping based on the circumstances.

Products must be returned in the condition required by the authorization.

REFUNDS

When a refund is approved, CardMules will generally issue the refund to the original payment method.

Please allow time for your bank, credit card issuer, payment processor, or other financial institution to process and post the refund after CardMules submits it.

Original shipping charges and other fees may be non-refundable unless the return results from an error attributable to CardMules or a refund of those charges is otherwise required by applicable law.

If you believe an approved refund has not been received within a reasonable processing period, contact us at james@cardmules.com.

INTERNATIONAL AND MANDATORY CONSUMER RIGHTS

Certain jurisdictions provide consumers with return, cancellation, warranty, or cooling-off rights that cannot legally be waived.

Where applicable law provides rights that conflict with this policy, applicable law will control.

Nothing in this Return & Refund Policy is intended to limit or waive any consumer right that cannot legally be limited or waived.

CONTACT US

Questions about returns, refunds, cancellations, or order issues may be directed to:

CardMules LLC
Doing business as CardMules
11125 West California Avenue
Youngtown, Arizona 85363
United States