SHIPPING & PICKUP POLICY

Last Updated: September 15, 2026

CardMules offers shipping and in-store pickup on eligible products and orders. Available fulfillment options are displayed during checkout and may vary depending on the product, inventory location, destination, or other fulfillment requirements.

This Shipping & Pickup Policy explains how shipping, delivery, in-store pickup, pre-sale fulfillment, and shipping-related issues are handled.

SHIPPING OPTIONS

Eligible orders may be shipped using the shipping services available at checkout.

CardMules currently offers eligible shipping services through the United States Postal Service (“USPS”). Available services, delivery estimates, and pricing may vary depending on the order, destination, package size, package weight, and carrier availability.

The shipping methods displayed at checkout are the methods currently available for that particular order.

CardMules may add, remove, or change available carriers or shipping services as our fulfillment operations evolve.

SHIPPING COSTS

Shipping charges are calculated or displayed during checkout before you complete your purchase.

CardMules may offer promotional or free shipping on qualifying orders. Eligibility requirements, including minimum purchase amounts, will be displayed at checkout or as part of the applicable promotion.

CardMules currently offers Free Standard Shipping on qualifying orders of $100 or more. Customers may have the option to select and pay for an upgraded shipping service when available.

Taxes, duties, customs charges, or other charges imposed by governmental authorities or third parties may apply depending on the destination and are the customer's responsibility unless otherwise stated or required by applicable law.

PROCESSING AND FULFILLMENT

Orders are processed as promptly as reasonably possible.

Processing time is separate from carrier transit time. A shipping estimate provided by a carrier generally begins after the carrier receives the package.

Orders placed during weekends, holidays, major product releases, high-volume sales periods, severe weather, or other unusually busy periods may require additional processing time.

Delivery dates and transit times are estimates unless expressly stated otherwise and are not guaranteed by CardMules.

PRE-SALE PRODUCTS

Pre-sale products may be eligible for shipping or in-store pickup, depending on the fulfillment options available for the applicable product.

Pre-sale products will not be shipped or made available for pickup before their applicable official release date unless CardMules expressly states otherwise.

Release dates displayed by CardMules are based on information available to us from manufacturers, distributors, licensors, publishers, or other sources and may change.

If a release date changes, fulfillment will generally begin on or after the updated release date.

Customers purchasing pre-sale products should review the release date displayed for each product before completing their order.

Additional terms governing pre-sale products are provided in our Pre-Sale Policy.

ORDERS WITH MULTIPLE PRE-SALE PRODUCTS

An order may contain multiple pre-sale products with different release dates.

Unless CardMules communicates otherwise or separate fulfillment arrangements are made, an order containing products with different release dates may be held until all products in the order are available for fulfillment.

For example, if an order contains one product releasing on September 15 and another releasing on September 30, the entire order may be held until the later product becomes available.

This allows CardMules to fulfill the order as a single shipment rather than creating multiple shipments from one order.

Customers who want products fulfilled independently should consider placing products with different release dates in separate orders.

ORDERS CONTAINING PRE-SALE AND IN-STOCK PRODUCTS

If an order contains both an in-stock product and a pre-sale product, the entire order may be held until the pre-sale product becomes available.

Customers who want currently available merchandise fulfilled immediately should place those products in a separate order from pre-sale merchandise.

CardMules may choose to split an order when operationally appropriate, but separate fulfillment is not guaranteed unless expressly arranged.

RELEASE-DATE AND ALLOCATION CHANGES

Product release dates and manufacturer or distributor allocations are sometimes outside CardMules' control.

Manufacturers, distributors, publishers, licensors, or other suppliers may delay a product, change its release date, reduce an allocation, cancel a product, or otherwise change product availability.

If such a change prevents CardMules from fulfilling all or part of an order, we will communicate with affected customers as reasonably appropriate.

If CardMules ultimately cannot fulfill a product for which payment has been collected, the amount paid for the unfulfilled portion of the order will be refunded as appropriate.

SHIPPING CONFIRMATION AND TRACKING

When an eligible order ships, CardMules will generally send a shipping confirmation to the email address or contact method associated with the order.

Where tracking is available, the confirmation will generally include tracking information.

Tracking information may take time to update after a shipping label is created. A shipping label being created does not necessarily mean the carrier has physically received or processed the package.

Customers should use the carrier's tracking information for the most current delivery updates after the package has entered the carrier's network.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error in your shipping address, contact CardMules as quickly as possible at james@cardmules.com.

We will attempt to correct the address if the order has not already entered fulfillment, but we cannot guarantee that an address can be changed after an order has been placed or a shipping label has been created.

CardMules is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer, except as otherwise required by applicable law.

CARRIER DELAYS

Once an order enters a carrier's network, delivery may be affected by circumstances outside CardMules' control.

These may include weather, transportation disruptions, carrier volume, mechanical issues, natural disasters, government actions, incorrect routing, customs processing, or other carrier-related events.

CardMules will reasonably assist customers with shipping issues when possible, but we cannot guarantee carrier delivery dates or prevent delays occurring within a carrier's network.

LOST OR MISSING PACKAGES

If tracking information indicates that a package has stopped moving, appears lost, or has not arrived within a reasonable period, please contact CardMules at james@cardmules.com.

We will review the available tracking information and, where appropriate, assist with carrier inquiries or claims.

Depending on the circumstances, resolution may require allowing the carrier a reasonable period to investigate or complete delivery.

Customers may be asked to provide information reasonably necessary to assist with an investigation or claim.

PACKAGES MARKED “DELIVERED”

If carrier tracking shows a package as Delivered, but you cannot locate the package, please first check:

• Around the delivery location
• With other members of your household
• With neighbors where appropriate
• With apartment, building, mailroom, or front-desk personnel where applicable
• Any alternate location identified in the carrier's delivery information

If the package still cannot be located, contact CardMules.

We will reasonably assist you in reviewing the shipment and obtaining information that may be needed for a carrier inquiry or claim.

A carrier's Delivered scan does not automatically qualify an order for a refund or replacement.

Each reported missing-delivery situation will be evaluated based on the available information and circumstances.

Nothing in this provision limits rights or remedies that cannot legally be waived.

DAMAGED SHIPMENTS

If your order arrives damaged, please contact CardMules as soon as reasonably possible.

Please retain the product and all original shipping materials and packaging while the issue is being reviewed.

We may request photographs of:

• The shipping box or mailer
• Shipping label
• Exterior damage
• Interior packaging
• Damaged product
• Any other information reasonably necessary to document the issue

Do not discard damaged packaging until CardMules confirms that it is no longer needed.

Depending on the circumstances, CardMules may assist with a carrier claim and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to CardMules because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect a package, or other carrier-related reasons.

If an order is returned to CardMules, we will evaluate the circumstances and contact the customer when appropriate.

If re-shipment is requested because of an address error or other circumstance attributable to the customer, the customer may be responsible for additional shipping charges.

If a refund is approved instead, original shipping charges may be non-refundable except where required by applicable law or where CardMules was responsible for the delivery issue.

IN-STORE PICKUP

Eligible products may be available for in-store pickup at:

CardMules
11125 West California Avenue
Youngtown, Arizona 85363
United States

Selecting in-store pickup during checkout does not mean the order is immediately ready.

Please wait until CardMules sends confirmation that your order is ready for pickup before coming to the store specifically to collect the order.

Customers may be asked to provide the order number, identification, confirmation email, or other reasonable verification when collecting an order.

PRE-SALE PICKUP ORDERS

Pre-sale products selected for in-store pickup will not be available for pickup before their applicable release date, even if the order was placed and paid for earlier.

CardMules will communicate when the order is ready for pickup.

Please do not come to the store specifically to collect a pre-sale order until you have received the applicable pickup notification.

UNCLAIMED PICKUP ORDERS

CardMules may contact customers regarding pickup orders that remain unclaimed for an extended period.

An unclaimed order is not automatically considered canceled or refunded merely because the customer has not collected it.

If an order remains unclaimed for an unreasonable period, CardMules may contact the customer to arrange pickup or determine an appropriate resolution.

ORDER CHANGES AND CANCELLATIONS

Once an order has entered processing or fulfillment, CardMules may be unable to change the shipping method, delivery address, pickup selection, products, or other order details.

If you need to request a change, contact us as quickly as possible.

Order cancellations are governed by our Return & Refund Policy and, where applicable, our Pre-Sale Policy.

INTERNATIONAL SHIPPING

Available shipping destinations are determined by the options presented during checkout.

International shipments, where offered, may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country or third parties.

Unless otherwise stated, customers are responsible for applicable import duties, taxes, customs charges, or similar fees.

International delivery times may vary significantly because of customs and carrier processing.

Nothing in this section limits rights provided by applicable law.

CONTACT US

Questions about shipping, delivery, tracking, or in-store pickup may be directed to:

CardMules LLC
Doing business as CardMules
11125 West California Avenue
Youngtown, Arizona 85363
United States

Email: james@cardmules.com
Phone: 623-237-0133